Privacy Policy

1. Introduction

Big Mike's Pet Sitting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you contact us or request our services.
• Pet Information: Details about your pets including type, name, feeding requirements, and special needs.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet sitting services
• Respond to your inquiries and provide customer support
• Schedule and coordinate pet sitting appointments
• Send you service updates, appointment reminders, and promotional materials (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, email services).
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where consent was given

To exercise any of these rights, please contact us at (223) 221-1872.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer information is typically retained for 3 years after the last service, or as required by law.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.